How hospitality sector is managing upswing in trends in travel, ET TravelWorld


The global pandemic, with all its disruptions and challenges, served as a catalyst, transforming the very essence of travel. No longer confined to sporadic vacations, it has become a dynamic and integral part of modern living. In fact, the travel and tourism sectors are among India’s largest industries, making a substantial contribution to the nation’s GDP, estimated at approximately USD 122 billion.

This paradigm shift in consumer preferences and behaviours has given rise to three remarkable tourism trends: Solo Adventures, Wellness Getaways, and the Digital Nomad Lifestyle. So, how is the hospitality sector managing the upswing in trends in travel, you may ask?

To leverage these burgeoning tourism trends, businesses in the travel and hospitality sector have introduced innovative products and crafted strategies to cater to the evolving travel landscape. They have recognised the need to adapt to changing customer demands and have responded with agility. Here are some key ways in which the hospitality sector is addressing this transformative wave of travel:

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For the travel industry, meta search engines have presented opportunities for growth. Smaller hotels and airlines can reach a global audience without the need for an extensive marketing and distribution network. OTAs have allowed them to compete effectively with larger players, leveling the playing field and driving competition. However, it’s not all smooth sailing.

Customised experiences: Personalisation is the topmost service in today’s travel landscape. Providing tailored, flexible experiences that align with a traveller’s unique preferences is paramount. It begins with the initial contact, be it through social media or the website, where the messaging should resonate with the traveller’s preferences. From there, travel and tour suggestions can be finely tuned to match their desires. By offering such customer-oriented services, the clients are better satisfied and increase the likelihood of repeat visits.Ensuring connectivity and productivity: The rise of digital nomads, a distinct group seamlessly blending work and travel, underscores the importance of connectivity. These individuals, comprising freelancers and remote workers, rely on technology to work remotely from anywhere in the world, making high-speed Wi-Fi and reliable signals essential. Travel establishments that can provide this connectivity effectively cater to the unique needs of digital nomads, setting them apart from traditional vacationers who typically disconnect from work while on holiday.

Planning services for bleisure travel: Coined to represent a blend of business and pleasure, bleisure travel is distinct from digital nomadism as it primarily involves business-related trips, including conferences and meetings, intertwined with leisure. This trend, where India stands as the world’s second-ranking destination, offers extended stays that alleviate stress, enhance productivity, and foster a healthier work-life balance.

Business travellers now embrace a multi-dimensional approach, as CEOs research projects from poolside recliners and marketing executives work on hilly slopes while their children enjoy nearby recreational areas. Hotels and resorts can offer extended spa hours, diverse menus, family-friendly activities, healthy breakfast options, and personalised city experiences. This trend is underpinned by the shift towards more frequent short holidays, departing from traditional lengthy annual vacations.

Fostering community and social interaction: Solo travel is a growing trend, with solo travellers comprising a notable 11% of the overall travel market in India, showing a substantial growth rate of approximately 131% since 2016. These solo adventurers are drawn to the freedom of planning their own schedules, meeting new people, and stepping out of their comfort zones. As a result, they often seek interaction with local communities to gain richer cultural experiences and perspectives. This highlights the importance of hospitality establishments that facilitate social interaction, helping solo travellers create meaningful connections during their journeys.

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Participants at the roundtable held in Delhi also unanimously agreed on the necessity of facilitating consultations with a broader range of stakeholders, especially from the industry. They emphasised the need for a collaborative approach to ensure that regulatory efforts are aimed at promoting fairness, contestability, ease of compliance, and overall growth within India’s travel and tourism segment of the digital economy.

Skilled staff for wellness services: The wellness tourism sector is experiencing a significant upswing. In 2023, travellers seek transformative retreats to enhance their physical and mental well-being. These retreats help individuals overcome grief, find purpose, and nurture their bodies. The market size of wellness tourism in India is projected to grow at a CAGR of 5% by 2028. In 2020, the Indian wellness market was valued at nearly 78 billion U.S. dollars, ranking India 12th among the top twenty markets for wellness. This indicates a substantial opportunity for hospitality providers to offer skilled staff and services that cater to the wellness needs of travellers seeking holistic experiences such as spas, wellness programs, ayurvedic cooking and more.

These trends signify a broader shift towards more personalised and wellness-oriented travel experiences, reflecting the growing convergence of work and leisure in the digital era.

However, the impact of these trends extends beyond the realm of hospitality alone. The travel gear industry, which encompasses luggage, backpacks, duffel bags, and business bags, is poised to grow significantly. This market is estimated at a substantial INR 53,000 crore annually in India.

Brands offering travel gears should prioritise product quality, durability, and designs that align with these evolving trends. Consider offerings like lightweight luggage with convenient laptop compartments or sturdy backpacks designed for back and shoulder support while emphasising sustainability to embrace the shifting consumer demands and maintain the competitive edge in an ever-evolving market.

As travellers continue to seek diverse and enriching adventures, the tourism, hospitality and travel gear industries must collaborate to meet these dynamic needs, ensuring that each journey is not just a trip but an unforgettable experience.

The author is Managing Director, Swiss Military

DISCLAIMER: The views expressed are solely of the author and does not necessarily subscribe to it. shall not be responsible for any damage caused to any person/organisation directly or indirectly.

  • Published On Nov 15, 2023 at 11:44 AM IST

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