Air India launches self-baggage drop & check-in facility in Delhi for international flights, ET TravelWorld


Air India has taken a significant stride in enhancing the passenger experience by introducing an integrated self-baggage drop and self-kiosk check-in service at Terminal 3 of Delhi airport, for both domestic and international flights, making it the first Indian airline to offer such a service.

Currently, this service is available for all flights bound for Australia and all domestic flights within India. With this new feature, Air India passengers can seamlessly complete the digital check-in process, including printing boarding passes and baggage tags, and drop off their luggage independently, eliminating the need to go through traditional check-in counters.

Additionally, the kiosks empower travellers to easily customise their trips by selecting preferred seats and updating frequent flyer details, among other options.

Talking about the initiativetiaitve, Rajesh Dogra, Chief Customer Experience & Ground Handling Officer, Air India, expressed, “This facility eliminates the queue waiting time for check-in over the counters and helps travelers to nearly breeze through the airport. We not only plan to extend this for flights to more countries around the world but also intend to introduce it at other airports in India as well as major airports worldwide. Our continued effort remains to simplify processes and elevate customer experience, allowing our guests to enjoy traveling as much as we love flying them.”

The introduction of the self-baggage drop facility complements the successful implementation of the DigiYatra initiative for domestic flights, adding convenience for travellers from hassle-free airport entry to managing the check-in process independently.

Recently, Air India also unveiled ‘Project Abhinandan,’ deploying specially trained Service Assurance Officers at 16 major Indian airports to proactively address passenger concerns and provide on-ground assistance across various airport touchpoints.

Mumbai airport becomes 1st in India to get Level 4 ACI accreditation

This accomplishment demonstrates the airport’s commitment to operational excellence and passenger satisfaction. Furthermore, it solidifies CSMIA’s status as the second airport in the Asia-Pacific region to secure this esteemed certification, setting industry standards. The airport’s recent initiatives, including customer journey mapping and monitoring customer experience indicators, have contributed significantly to its Level 4 accreditation.

  • Published On Sep 16, 2023 at 11:30 AM IST

Join the community of 2M+ industry professionals

Subscribe to our newsletter to get latest insights & analysis.

Download ETTravelWorld App

  • Get Realtime updates
  • Save your favourite articles

Scan to download App

Source link